Tag Archive: Client Service

Hey, HR, are you Tired of Slumming it?


How many of you HR pros out there have been geographically relegated to a dark corner somewhere in the office?  For years and years the traditional notion was that given the sensitivity of matters managed on a daily basis, HR needed to be private.  Well 'private' has unfortunately become 'segregated.'  We've heard that "we need ...

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Stop Trying to be Smarter than a 5th Grader!

smarter than a 5th grader

HR is notorious for making the lives of others more difficult.  Policies, rules, forms, processes, paperwork...stuff that gets in the way of the business.  The business needs some of it, but it doesn't need it to be a nuisance.  And most of it, unfortunately, is a nuisance. So as an HR professional, you're starting off ...

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Why Bother?

How often do you take time to question the reasonableness, or idiocy, of what's being asked of you and your team?  When's the last time you made a substantially complete inventory of all the things your team does and ask, "why?"  Why on earth do we do this? 

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HR is a Commodity…Make it an Experience

If you're in business, generally you sell a product or a service.  That product or service, based on a multitude of factors, is received by consumers in some experiential way.  On one end of the continuum, you have a "commodity."  You can get it at a number ...

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Take my Hand and Hold it…NOW!

The other day I overheard an HR professional talking with her colleague about an employee who had missed the deadline to file their benefits enrollment.  Her comment was, "we aren't here to hold their hands, (explitive); they should learn to follow instructions."  There was ...

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