Tag Archive: Call Center

Take my Hand and Hold it…NOW!

The other day I overheard an HR professional talking with her colleague about an employee who had missed the deadline to file their benefits enrollment.  Her comment was, “we aren’t here to hold their hands, (explitive); they should learn to follow instructions.”  There was a time in my HR career when I would have agreed…

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Stop watching the damn clock…

I hate the reputation that HR carries as being a bunch of clock watchers.  I’ve come across a number of tweets around this lately (e.g. @Chorazin: @EchoLegacy Yeah, HR is normally a 8-5, weekdays only type department.)  I have to admit that the reputation is probably well deserved.  It discourages me when my own team locks the…

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I Dunno, Look it up Online

I’ve come across several discussions re: HR’s unwillingness to provide timely responses to routine requests.  We may be better at using technology to put information at our employee’s finger tips, but that doesn’t give us an excuse for not treating them like…well, people.  Do we want to condition our employees to use on-line/self-service/HRIS resources more directly?  Of course.   But it doesn’t mean we shouldn’t…

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