Tag Archive: Customer Experience

The 20 Second Rule

I was sitting in a meeting the other day with a bunch of IT folks who were giving an update on a recent system implementation. Pretty much everything was on schedule and progressing as planned. Every thing but one crucial component: the single-sign-on capability (enter one password and it logs you into all of the…


Recruitment is a Commodity. Make it an Experience!


Gerry Crispin, Principal with CareerXroads, is a recruiting icon. He’s on a very short list, at least in my mind, of people who have meaningful insights and practical recommendations for improving the “Recruitment Experience” – insights and recommendations for both the employer and the job seeker. I had the privilege of spending some time with Gerry at…


HR is a Commodity…Make it an Experience

If you’re in business, generally you sell a product or a service.  That product or service, based on a multitude of factors, is received by consumers in some experiential way.  On one end of the continuum, you have a “commodity.”  You can get it at a number of places, it’s pretty much the same wherever you…