Who needs a course? Just get rid of them!

I posted a miserable 5 times in August. And a couple of them don’t really count because I was just whining. I’ve been in the midst of finding my way on a new job, but that excuse is running thin. So I profess to be back. It’s great to reconnect and it didn’t take long to realize how much I’ve missed it. Ben Eubanks, a dear #TrenchHR colleague who I have Twitter to thank for acquainting us, really drove home the importance of staying connected with the social media community. It doesn’t really surprise me that it was he who came forth with this offer, because he just rolls like that…and everyone knows it, but it’s a timeless validation of why this community matters…like really matters! After reading my recent pitiful sob story about why it’s so hard to write while on a full-time job – particularly a new one – he selflessly not only offered to provide a guest-post, but he actually sent me one already drafted. This is a guy who also has a full-time job, blogs prolifically, and is a new father. It was the slap of reality I needed…thanks Ben. Any way, here’s his quest post…as always, worth a read!

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So, I was digging through some old training records the other day in search of a specific document, and I ran across this training certificate:

Working with difficult people-is this an award or a training certificate?

Once I stopped laughing at the concept of the class, I had a few thoughts…

  • Is a 3 hour class really sufficient to train someone to work with difficult people?
  • What kind of stuff is covered in a class like that?
  • Why do companies continue holding onto those “difficult” people that are a drag on the workplace?
  • Maybe handling difficult people is just one more thing that we ignore, even though we already know how important it is to keep them out of our organizations.
  • I bet everyone can (like I did) think of a few people this specifically applies to in your organization. Bonus points if you leave a comment telling us about them (without mentioning any names).

This guest post is by Ben Eubanks. Ben has a lot of experience working with difficult people (heck, with his new-parent-induced sleep deprivation, he might even be one a few times a week). He lives and works in Huntsville, AL as an HR pro by day and an HR blogger by night. Want to connect? He’s on Twitter, LinkedIn, and uses that email thing, too.

Photo Credit: UpstartHR

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Packing Heat for that Business Trip

I’ve been working on updating an international travel protocol. One would think this is pretty simple: get a passport, buy a ticket, hop a big ‘ole jet airliner, and go. I’ve been on the receiving end of these protocols – spent two years in Belgium and a year in India on assignment. I’ve traveled to every continent and seen a lot of crazy stuff. But I haven’t left the land of liberty for a while now (Canada and (until just recently) Mexico don’t count) and I gotta tell you: this world has become a crazy f’d up place to travel…especially if you hale from these parts. If you’ve never been to the US Department of State and checked out some of the travel warnings and alerts on countries across the globe – and there are a lot of them – you’re in for a treat. Here’s an excerpt from the profile on the Democratic Republic of Congo:

Travelers are frequently detained and questioned by poorly disciplined security forces at numerous official and unofficial roadblocks and border crossings throughout the country. Requests for bribes in such instances are extremely common, and security forces have occasionally injured or killed people who refuse to pay. In the last six months, the Embassy has recorded several instances in which U.S. citizens were detained illegally by government forces. The isolation of the area makes the provision of consular services difficult.

Granted, the D.R.C. is an extreme case and it is unlikely you’d be traveling to an area like this for non-essential reasons. Yet somehow business in these places keeps on keeping on. And there are people who, despite these risks, board a plane and set up shop in these scary scary places. Talk about a passion for what you do!Nowadays there are organizations that make a living from assessing, advising, and supporting companies that send their people to these high risk areas. They offer body guards, security detail, armored vehicles…all of which are staffed by the ex-commando-green beret-wearing-bad asses who come from planets far far away. Fifteen years ago, most of those outfits didn’t exist…didn’t need to. Now we have HR people trying to make sure their policies and procedures protect their employees from getting blown up on their way to work. How messed up is that?

“Duty of care” has taken on a whole new meaning for us, my dear HR friends. You may not have people jumping off to Somalia every day, but do you have a good take on where they are traveling? Could you account for and attest to your employees’ safety at any given time – day or night? ‘Cause some day you may be called upon to do just that…

Photo Credit: Texas Armoring

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It’s harder than it looks…

I don't think it's impossible to blog and work a full-time job at the same time, but I will freely admit it's a real bitch to do so during the first few weeks (maybe months) on a NEW full-time job. I know the pros out there will ...

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That burger looks tasty…I think.

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I love how fast food commercials - Taco Bell, McDonald's, Burger King...pick your favorite - blatantly misrepresent their fare. Never has a burger looked so damn good - cheese perfectly melted, lettuce and tomato crisp and sparkling with dew drops, and pipin' hot steam rising from the patty. When you unwrap ...

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Drinking from a fire hose…

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I'm looking forward to being a "Track Leader" at 2010 RecruitFest! which is slated for October 7 & 8 in Boston. As I am fast discovering, RecruitingBlogs was far too kind in calling me "one of those guys who can work, consult, and blog at the same time." After my first week with

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What’s Missing from your HR Team? A Secretary.

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When it comes to funding, the HR function typically gets the short straw. We live in the perpetual state of doing more with less. And we've learned not to whine too much about it. The day will come, my friends, when these tables are turned...I think...maybe...ok, probably not. Does your HR department have an administrative ...

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The Unintended Consequences of Stupid Hiring Policies

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I ran into a company the other day that had the very stringent requirement that all of their Vice Presidents - administrative, sales, clinical - must have a Master's Degree. They follow this requirement to the letter. They are willing to hire professionals at the Director level if they are at least pursuing a ...

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